Refund and Returns Policy

Refund or Cancellation Policy

We aim to provide an exceptional shopping experience, but if for any reason you are dissatisfied with your purchase, our refund and cancellation policies are as follows:

1. Cancellations

Orders may be canceled within [insert time frame] from the time of purchase. To cancel an order, please contact our customer service team at +1 (714) 600-6337 as soon as possible. If your order has already been processed or shipped, it may no longer be eligible for cancellation.

2. Refunds

Refunds are processed after confirmation from both the customer and our management team. To request a refund, you must contact us within 90 Days of receiving your order. We will evaluate the circumstances and, upon approval, issue a refund in the form of the original payment method.

Please note that bank fees or transaction fees incurred during refunds are the responsibility of the customer. We advise you to check with your bank for further clarification on any charges related to transactions.

3. Returns

If you are not satisfied with your purchase, you may be eligible to return it within 90 Days of receiving your order. The returned item must be in its original condition, unused, and in its original packaging. Once we receive the returned item, we will process your refund or exchange based on our evaluation.

4. Non-Refundable Items

Some items may not be eligible for a refund due to hygiene, safety, or other regulatory reasons. These items will be clearly marked as non-refundable at the time of purchase.

5. Customer and Management Communication

Refund and cancellation requests require both customer and management communication. We reserve the right to assess each case individually and determine the best course of action. Management must approve all refunds and cancellations, and we will strive to resolve any issues in a fair and timely manner.

Conclusion

By using our website, products, and services, you agree to comply with our Terms and Conditions. We are committed to maintaining the highest standards in customer service and product quality. If you have any questions regarding these policies, feel free to contact our customer service team.

We appreciate your business and look forward to serving you in the future

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 10606 Shoemaker Ave….

Shipping returns

To return your product, you should mail your product to: 10606 Shoemaker Ave….

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.